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Ezeetech Privacy Policy

Terms of Service

Privacy and Security Policy

At http://ezeetechonline.com, we value our customers and are committed to protecting their privacy and safety. Our goal is to provide a comfortable and secure shopping experience. Please read the Privacy & Security Policy to know about what personal information we collect, how we collect and use it.

Consent

During registration, you expressly agree to our use and disclosure of your personal information in accordance with this Privacy & Security Policy. We only collect information which is necessary and relevant to us to provide you with the services offered on our site. If you do not agree to any terms outlined below in the Policy, please do not make use of this site.

Why do you need to collect my information?

Giving your personal information is entirely voluntary. You may browse some sections of the site without submitting personal information.
During registration & placing orders, your personal information will be required such as your name, postal address, phone numbers, email address, profile details, etc. These are required to process the orders to deliver your requested products, process payments, data management and communication with you.
We may collect some information during our promotions, competitions, feedback, surveys or email updates. We may also ask for information like category preferences or interests. Providing these information are entirely voluntary and are used only for providing improved services to you from our site.
We monitor customer site usage and collect information like number of visitors, type & quantity of goods sold. We will automatically receive and collect anonymous information from our web server and “cookies” stored in your browser, like your IP address, web server, type of browser or computer hardware used. Our business partners and advertisers may collect anonymous information through their own cookies, for which we are not responsible.

How do you use cookies?

Like other ecommerce websites, we use cookies to keep track of your current session on our website. A cookie is nothing but a text file that a website sends to your browser, which may then store it on your system. Most browsers are set to accept cookies by default, but you may disable them in your browser settings; however in doing so, you may not be able to fully experience all features in this website.

We use cookies to allow you to

  • Store items in your shopping basket
  • Access stored information and avoid your re-entering on each page
  • Allow us to know when you visit our website and what products you may be interested in
  • Allow us to customize content according to your preferences and show you most relevant items

Will you give my personal information to third parties?

We do not sell or rent your information to third parties (except as provided in this Policy) without your consent. To provide you with services offered on our site, we and our authorized third party service providers (like order despatch service company) and trusted business partners will use your information. They will be allowed to use the information under our instruction and in accordance with this Policy and other confidentiality measures. We may provide some Aggregate Information (collected in groups and not individually identifiable) to some third parties during promotions or site events.
In special circumstances, we may have to disclose your personal information to third parties to:

  • Prevent or detect fraud or illegal activities
  • Conforming to the requirements of law
  • Compliance with legal process
  • Protect and defend rights and property of Ezeetech Solutions
  • Violation of terms and conditions of Ezeetech Solutions in or any third party

What about links to other websites?

The site may contain links to other websites, which are not controlled by us. We are not responsible for their Privacy policies or content. The linked websites are also not under duty to abide by our Privacy policy. Please read their terms and Privacy policies as your use of those sites may be subject to them. We are not responsible for any acts, deeds or things done or committed by any person not being directly employed by our company.

How do you ensure Security of my personal information?

Ezeetech Solutions implements stringent Security measures to ensure safety and prevent misuse of your personal information provided.

  • We contain your information on a secure server database, accessible by a limited number of authorised employees, who are bound by confidentiality obligations
  • We do not store your credit/debit card number, CVV or expiry details at any time. We use a secure payment gateway which verifies all transactions and prevents fraud
  • Your personal details or credit /debit card information will be asked only through a Secure server connection. Please note the padlock icon in the bottom right of the browser &” https://” in the url denoting the Secure server & note Security Certificates of the website by “VeriSign” (leading provider of digital authentication services and products for ecommerce)
  • Your personal information is password-protected to prevent unauthorised access to it. Do not disclose your password to anyone and create passwords which are difficult to guess
  • However, since online transmission cannot be completely reliable, we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How is my personal data encrypted?

When you establish a secure connection, the web site sends a digital certificate to your browser, which contains a public key (which functions as a one-way encryption device). Your browser uses this key to encrypt your credit card details before sending it over the web, using VeriSign 40bit SSL (Secure Sockets Layer) Software. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

Can I opt-out of or change my information in your website?

You may opt-out of marketing /promotional communication from us regarding our products or mailings on behalf of our partners. (You may remove your contact information from our newsletters by clicking on the following link: unsubscribe link or email us at info@ezeetechonline.com. However, your information may be stored as archives on our server even after deletion.
You may make changes to your personal information or account settings through the My Account section. You may also change your interests and preferences. We may send you service-related communication as a part of your account management without offering an opt-out facility.

Can the Policy be changed?

The Policy is subject to change at any time without notice. So please read this page periodically to be aware of any changes. Such changes shall be effective immediately after posting to this Policy. In case of a merger or acquisition or sale of any assets of ezeetechonline.com, the new entity will be transferred your information to be used in accordance to this Policy.

What if there is any dispute?

Any dispute directly or indirectly relating to this Policy will be governed by the laws of India and will be referred to confidential and binding arbitration exclusively in Delhi jurisdiction. You are solely responsible for, and shall indemnify Ezeetech Solutions against all costs, damages that Ezeetech Solutions may incur due to any personal information that you post or submit. If you disclose your personal information in public areas, it may be collected and used by third parties, without our knowledge or control.

What policy do you follow for children using this site?

We recommend all children under the age of 18 to submit any information on this site (or any other site) under the guidance of their parents or legal guardians. We believe it is the responsibility of the parents and legal guardians to supervise children when online.

How can I get more information about my personal details in your Privacy & Security policy?

You have the right to receive a copy of your information stored with us by contacting us by phone, post or email given in Contact Us page.
If you have any questions after reading the full Policy document, please write to us at info@ezeetechonline.com

Terms & Conditions

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. Ezeetech Solutions reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

Privacy

Please review our Privacy Notice, which also governs your visit to http://ezeetechonline.com, to understand our practices. The personal information or data provided to us by you during the course of usage of http://ezeetechonline.com will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

E-Platform for Communication

You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Ezeetech Solutions is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and http://ezeetechonline.com

Access to http://ezeetechonline.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for website access

Ezeetech Solutions grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Ezeetech Solutions and / or its affiliates, as may be applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ezeetechonline.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Ezeetech Solutions' or its affiliates' names or trademarks without the express written consent of Ezeetech Solutions and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Ezeetech Solutions and / or its affiliates, as applicable.

Privacy Policy

General

Our practice as regards use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of Ezeetech Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website.

Please direct all your inquiries pertaining to this Privacy Policy Statement or the service to us at the contact information below.

Children's Online Privacy Protection

Ezeetech does not knowingly collect Personal Information from users who are under 13 years of age.

Demo Login

Since we understand that you may wish not to disclose your Personal Information for trying out our Services, we provide you the option of a Demo Login for some of the Services. The contents created by you using the Demo Login will be accessible to all persons using the Demo Login. Hence, we specifically request you not to store your personal and sensitive information, files and documents while using the Demo Login as doing so would make them publicly available to all users and consequently may result in your receipt of unsolicited messages. Ezeetech does not guarantee/ assure privacy of information posted in the Demo Login.

Information Recorded and Use

Personal Information

During the Registration Process for creating a user account, we request for your name, mobile number and email address. Your name, mobile number and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement. When you elect to sign up for a user account, you also have the option to create the user account using any of the trusted third-party user authentication services integrated with Ezeetech Services. In doing so, no Personal Information within your third-party email accounts is transferred to your user account without your explicit consent.

Ezeetech will have access to third party personal information provided by you as part of using Ezeetech Services. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to Ezeetech and solely as part and parcel of your use of True Services. We do not share this third-party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver this one-time email.

Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the True services and to help us provide you the best possible service.

Contents of your User Account

We store and maintain the required master and transaction data and other data stored in your user account at our facilities in the hosted data centre. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Ezeetech except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services. We also do not process the contents of your user account for serving targeted advertisements.

Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website.

Cookies

We use temporary and permanent cookies to enhance your experience of Ezeetech Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting 'keep me signed-in' option in Ezeetech Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1x1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information.

We may from time to time employ the services of a third-party agent to analyze statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third-party cookies are not tied to your Personal Information, Ezeetech does not have access to these cookies nor are we responsible for them.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

With whom we share Information

We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing Services to you. In such cases Ezeetech will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside Ezeetech for any purpose that is not directly connected with providing Services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Ezeetech in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing True Services to you and are bound by confidentiality obligations.

Your Choice in Information Use

You will be required to register for our Services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the Services. We also provide you with the option of opting out from receiving mail from us; however, you will not be able to receive email notifications of new services, releases, upcoming events and changes to the Privacy Policy Statement should you decide to opt-out of receiving all messages from Ezeetech. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. You may opt out of receiving newsletters and other secondary messages from Ezeetech by selecting the 'unsubscribe' function present in every message we send.

Accessing, Updating and Removing Personal Information

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Ezeetech Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of True Services. However, Ezeetech will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing True Services, kindly contact Ezeetech Customer Support Services at care@Ezeetech.in. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to the Privacy Policy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at periodically.

Blogs and Forums

We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to Ezeetech. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Ezeetech is not responsible for the Personal Information users elect to disclose.

Call log

To provide better service to customers for which they have engaged Ezeetech, the App logs the user's call log information, the main purpose being better experience to customers and serving them on priority.

End of Privacy Policy

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at accounts@Ezeetech.in. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

Complaint and Counter Notice Procedure

Complaint Procedure

If you believe that content on any of the Ezeetech services has violated your copyright or other intellectual property right, please write to our Designated Agent providing the following information:

  • a. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right alleged to be infringed
  • b. A description of the copyrighted work or other intellectual property that you claim to have been infringed
  • c. identification of the material that you claim to be infringing including information regarding its location that would enable it to be located and if possible, the URL of such infringing material
  • d. information that would enable us to contact you, such as your address, telephone number, and email address (if available)
  • e. a statement by you to the effect that you believe in good faith that the use of the infringing material in the manner complained of is not authorized by the copyright or intellectual property owner, its agent, or the law
  • f. a statement by you, under penalty of perjury, that the above information contained in your communication is accurate and that you are authorized to act on behalf of the owner of copyright or other intellectual property right
  • g. Your notice with the above information to be effective should be sent to our Designated Agent for notice of claims of infringement of copyright and intellectual property rights at the following address